FAQ

How do I pay and is it safe?

Payment is easy.

South Africa & Africa: we accept payments with credit or debit cards and instant EFT through Payfast (no account needed to make payment) & via Snapscan.

We now also offer interest free instalment payments with Pay Just Now

International: we ship worldwide. If you are interested in purchasing any products, please get in touch directly via info@klompceramics.com for a shipping quote.

 

When and how will my order ship?

All orders ship from Cape Town, South Africa and will be processed within 3 working days of purchase. 

South Africa: All deliveries within South Africa are free.

Orders are delivered via courier to your door within 1-3 working days of leaving our shop depending on your location. All parcels are tracked.

International: We do ship internationally. Please contact us for a quote.

All Klomp items are packaged with extra care. We care about the environment so try to use only recycled or recyclable materials where possible.

 

Can I return items once purchased?

If you're unhappy or find there is a problem with your order please make contact within three days of receiving your order and we will try to assist you. In the event of an incorrect or flawed order, a full product refund, exchange or gift voucher may be given upon the safe return of the item, unused and in its original packaging. Returned items must be properly packaged, so there are no breakages. 
We accept returns only via door-to-door courier at your cost unless otherwise agreed upon. Shipping costs are non-refundable, unless otherwise agreed upon.

More info in our T&C's.
 

May I place a special or customized order?

Please contact us with your request. Trade discounts are offered to qualified interior designers, decorators, architects & retailers.

 

What can I expect from my Klomp Ceramics purchase?

All Klomp Ceramics items are unique, handmade stoneware art pieces. Each piece is made and glazed by hand adding to its individual organic quality and character. 

All pieces when glazed and sealed are done so using lead free materials unless otherwise stated. 

I love and am proud of each and every one of my pieces, as I hope you will be when they pass over to you. 

Thank you for shopping at Klomp Ceramics!

 

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