FAQ

How do I pay and is it safe?

Payment is easy.

South Africa & Africa: we accept payments with credit or debit cards and instant EFT through Payfast (no account needed to make payment) & via Snapscan.

International: we ship worldwide. If you are interested in purchasing any products, please get in touch directly via info@klompceramics.com for a shipping quote.

 

When and how will my order ship?

All orders ship from Cape Town, South Africa and will be processed within 3 to 5 working days of purchase. 

South Africa: Orders are delivered via courier to your door within 1-3 working days depending on your location at a flat rate fee of ZAR95. Free delivery for orders over R1000. All parcels are tracked.

During lockdown we are accommodating organised drive by collections from the Klomp shop in Cape Town CBD at 114 Upper Mill Street, Vredehoek.

International: We do ship internationally. Please contact us for a quote.

All Klomp items are packaged with extra care.

 

Can I return items once purchased?

If you're unhappy or find there is a problem with your order please make contact within three days of receiving your order and we will try to assist you. In the event of an incorrect or flawed order, a full product refund, exchange or gift voucher may be given upon the safe return of the item, unused and in its original packaging. Returned items must be properly packaged, so there are no breakages. 
We accept returns only via door-to-door courier at your cost unless otherwise agreed upon. Shipping costs are non-refundable, unless otherwise agreed upon.

More info in our T&C's.
 

May I place a special or customized order?

Please contact us with your request. 

 

What can I expect from my Klomp Ceramics purchase?

All Klomp Ceramics items are unique, handmade stoneware pieces. Each piece is made and glazed by hand adding to its individual organic quality and character. 

All pieces when glazed and sealed are done so using lead free, food-safe materials unless otherwise stated. 

I love and am proud of each and every one of my pieces, as I hope you will be when they pass over to you. 

 

How do I care for and clean my Klomp Ceramics purchase?

It is possible to put our pieces, unless gold lustred, into the dishwasher, however we do recommend washing by hand. Colours of some glazes may fade with prolonged dishwasher use. Textured areas can be gently bristle brushed clean. If you prefer to hand wash, do so with warm soapy water and allow to dry thoroughly.

Using pieces in the microwave may lead to crazing. 

Unglazed surfaces are sealed with a food safe natural sealant and are water and stain resistant, however corrosive chemicals in electronic dishwashing detergent may corrode the sealant over time.

I fire my stoneware clays to optimum temperatures which makes the pieces resistant and very durable. That being said we are constantly striving to improve the quality & durability of our products.

Thank you for shopping at Klomp Ceramics!

 

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