These FAQ's are for retail shoppers. Wholesale shoppers please view our T&C's and info accessible via our wholesale pages.
How do I pay and is it safe?
Payment is easy.
Klomp Ceramics accepts credit card, EFT or regular account payments in ZAR, all through secure Payfast. Although, if you do have an account, you may use it. We also accept bank deposits. Should you prefer payment via EFT, complete the checkout and select the EFT checkout option and we'll be in touch with relevant bank details.
INTERNATIONAL retails shoppers can shop at the Klomp Ceramics Etsy store.
When and how will my order ship?
All orders ship from Cape Town, South Africa and will be processed within 3 to 5 working days of purchase. Should any products be out of stock I'll let you know immediately and check that you're happy with the lead time.
Orders are delivered via courier to your door within 1-5 working days depending on your location at a flat rate fee of ZAR85. Delivery is free for any orders over R750. All parcels are tracked.
You are also more than welcome to collect from the Klomp studio in Cape Town CBD. Should you select this free option we will email you back to set up an appointment.
All Klomp items are packaged with extra care in bubble wrap, then wrapped beautifully in paper ready to gift, and cushioned in double wall boxes.
Can I return items once purchased?
If you're unhappy or find there is a problem with your order please make contact within three days of receiving your order. A full refund or exchange can be given upon the safe return of the item, unused and in its original packaging. Return items must be properly packaged, so there are no breakages.
We accept returns only via door-to-door courier at your cost.
More info in our T&C's.
May I place a special order, order wholesale, or visit your studio?
Yes to all! Please contact me with your request.
Is each collection different?
Yes, each collection is different depending on what inspires me at the time. I do however still make pieces from past collections. You can view products from past collections on the Klomp Ceramics instagram feed @klompceramics.
What can I expect from my Klomp Ceramics purchase?
All Klomp Ceramics items are unique, handmade stoneware pieces. Each piece is made and glazed by hand adding to its individual organic quality and character.
All pieces when glazed and sealed are done so using lead free, food-safe glazes & sealant unless otherwise stated.
I love and am proud of each and every one of my pieces, as I hope you will be when they pass over to you.
How do I care for and clean my Klomp Ceramics purchase?
It is possible to put our pieces, unless gold lustred, into the dishwasher and oven, however we do recommend washing by hand and placing pieces into the oven whilst it warms up to avoid thermal shock breakages. Colours of some glazes may fade with prolonged dishwasher use. Textured areas can be gently bristle brushed clean. If you prefer to hand wash, do so with warm soapy water and allow to dry thoroughly.
Its is not recommended to use any Klomp Ceramics pieces in the microwave.
Unglazed surfaces are sealed with a food safe natural sealant and are water and stain resistant, however corrosive chemicals in electronic dishwashing detergent may corrode the sealant over time.
I fire my stoneware clays to high temperatures which makes the pieces resistant and very durable.
Thank you for shopping at Klomp Ceramics!